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Website maintenance.

Website monitoring, updates and maintenance

Website monitoring and maintenance that keeps your website working!

Looking good for you and your customers!

Your website is a very public reflection of your business.

Your website is your business’s shop window to the whole world.

It’s where you direct people to “have a look at our website” and it tells potential and existing customers about your business, products and services.

Many businesses often overlook the regular maintenance and updates of their website, leading to panic if something goes wrong. When it does, it can often cost more in time and labour charges to fix, than had the website been properly maintained in the first place. 

That’s why it makes sense to protect your business and reputation by keeping your website regularly maintained and updated.

Why is website
maintenance important?

It makes business sense. You could be losing new potential customers.

0%

of people base a business’s credibility by their website.

0%

of website users will leave a slow loading website (over 5 seconds)

0%

of people won’t trust an outdated or old website.

Total Websites's care plan features

Bespoke monthly monitoring and maintenance for reassurance and peace of mind!

Uptime monitor

A watchful eye making sure your website is working and online.

Website back ups

Full website backups to external servers! Should the worst happen we've got you covered!

Security check

Security scanning to notify and alert of infections for malware and other nasties!

Security updates

Core website security updates to ensure your website is fully protected!

Core updates

Core website/framework updates to keep your site fully protected and running correctly.

Performance check

Insights into what's happening with your website and how well it is performing!

Vulnerability monitor

Full website scanning to reference your website against a database of known vulnerabilities.

Link monitor

Link scanning to identify and send alerts of any broken links on your website!

Keyword monitor

Monitors the performance and ranking of your website keywords.

Knowledge is power!

Website reporting

Monitoring and understanding your website is critical to it’s operation and success. Our monthly reports give you key information on your website’s performance!

Reports on your website’s uptime and any detected website down time for the month.
Reports on the monthly performance of your website and highlights opportunities to increase website performance.
Reports on the security of your website and alerts to malware, suspicious code and website blacklisting.
Reports information on specific vulnerabilities from your specific CMS including CSRF (Cross-Site Request Forgery), XSS (Cross-site scripting), RFI (Remote File Inclusion)
All the key information from Google Analytics at the end of the month, putting the right information at your finger tips and saving your time!

Care plan packages

Monthly monitoring and maintenance packages for WordPress and PHP CMS based websites.

Business Light

  • CMS/Core updates:  Monthly
    Updates to your websites core files / CMS files
  • Security updates:  Monthly
    Updates to your websites's security
  • Website back-ups:  Monthly
    Incremental website back ups to ensure you always have a working copy of your website available.
  •   Website Dual back ups: 
    Full website back-ups made via a separate back-up system and stored in a different location to Incremental back-ups.
  •   Website Uptime monitoring 
    Regular monitoring of your website to make sure that it is online
  •   Website performance monitoring  
    Performance monitoring of your website for early warning alerts
  •   Security scanning  
    Website security scanning to detect malware and anything that may cause your website security related issues.
  •   Vulnerability monitoring  
    Monitoring of your website for any vulnerabilities that may impact on your website with early warning alerts.
  •   Keyword monitoring  
    Monitoring and reporting of websites keywords.
  •   Link monitoring  
    Monitoring of website links and checks to ensure that they are not broken.
  •   Website firewall security  
    Advanced Web Application Firewall (WAF) that provides an additional and robust layer of security for your website.
  •  
  • Website reports:  Monthly
    Website report with details of updates and performance monitoring results.
  • Instant email notifications : 
    E-mail notifications for website alerts.
  •   Review & recommendations  
    Review of website reports by Total Websites LTD and recommendations for actions that may need taking based on the report review.
  •   Critical monitoring  
    Total Websites LTD receive direct alerts for critical indicators and will intervene to rectify the problem. (Pre-paid labour required)
  •  
  •   Service Set-up fee:   £55
    Single charge for the set up of the service.
  •   Monthly payment:  £15
    Monthly payment for services.
  •  

Business

  • CMS/Core updates:  Weekly
    Updates to your websites core files / CMS files
  • Security updates:  Weekly
    Updates to your websites's security
  • Website back-ups:  Weekly
    Incremental website back ups to ensure you always have a working copy of your website available.
  •   Website Dual back ups: 
    Full website back-ups made via a separate back-up system and stored in a different location to Incremental back-ups.
  • Uptime monitor:  Every 15 minutes
    Regular monitoring of your website to make sure that it is online
  • Performance monitoring:  Weekly
    Performance monitoring of your website an early warning alerts
  • Security scanning:  Weekly
    Website security scanning to detect malware and anything that may cause your website security related issues.
  •   Vulnerability monitoring:   Weekly
    Monitoring of your website for any vulnerabilities that may impact on your website with early warning alerts.
  •   Keyword monitoring  
    Monitoring and reporting of websites keywords.
  •   Link monitoring  
    Monitoring of website links and checks to ensure that they are not broken.
  •   Website firewall security  
    Advanced Web Application Firewall (WAF) that provides an additional and robust layer of security for your website.
  •  
  • Website reports:  Fortnightly
    Website report with details of updates and performance monitoring results.
  • Instant email notifications : 
    E-mail notifications for website alerts.
  •   Review & recommendations  
    Review of website reports by Total Websites LTD and recommendations for actions that may need taking based on the report review.
  •   Critical monitoring  
    Total Websites LTD receive direct alerts for critical indicators and will intervene to rectify the problem. (Pre-paid labour required)
  •  
  •   Service Set-up fee:   £55
    Single charge for the set up of the service.
  •   Monthly payment:  £45
    Monthly payment for services.
  •  

Business Pro

  • CMS/Core updates:  Daily
    Updates to your websites core files / CMS files
  • Security updates:  Daily
    Updates to your websites's security
  • Website back-ups:  Daily
    Incremental website back ups to ensure you always have a working copy of your website available.
  •   Website Dual back ups: 
    Full website back-ups made via a separate back-up system and stored in a different location to Incremental back-ups.
  • Uptime monitor:  Every 10 minutes
    Regular monitoring of your website to make sure that it is online
  • Performance monitoring:  Weekly
    Performance monitoring of your website an early warning alerts
  • Security scanning:  Weekly
    Website security scanning to detect malware and anything that may cause your website security related issues.
  •   Vulnerability monitoring:   Weekly
    Monitoring of your website for any vulnerabilities that may impact on your website with early warning alerts.
  •   Keyword monitoring  
    Monitoring and reporting of websites keywords.
  •   Link monitoring  
    Monitoring of website links and checks to ensure that they are not broken.
  •   Website firewall:  Standard
    Advanced Web Application Firewall (WAF) that provides an additional and robust layer of security for your website.
  •  
  • Website reports:  Weekly
    Website report with details of updates and performance monitoring results.
  • Instant email notifications : 
    E-mail notifications for website alerts.
  •   Review & recommendations  
    Review of website reports by Total Websites LTD and recommendations for actions that may need taking based on the report review.
  •   Critical monitoring  
    Total Websites LTD receive direct alerts for critical indicators and will intervene to rectify the problem. (Pre-paid labour required)
  •  
  •   Service Set-up fee:   £55
    Single charge for the set up of the service.
  •   Monthly payment:  £60
    Monthly payment for services.
  •  

Webmaster

  • CMS/Core updates:  Daily
    Updates to your websites core files / CMS files
  • Security updates:  Daily
    Updates to your websites's security
  • Website back-ups:  Daily
    Incremental website back ups to ensure you always have a working copy of your website available.
  •   Website Dual back ups: 
    Full website back-ups made via a separate back-up system and stored in a different location to Incremental back-ups.
  • Uptime monitor:  Every 1 minute
    Regular monitoring of your website to make sure that it is online
  • Performance monitoring:  Weekly
    Performance monitoring of your website an early warning alerts
  • Security scanning:  Daily
    Website security scanning to detect malware and anything that may cause your website security related issues.
  •   Vulnerability monitoring:   Weekly
    Monitoring of your website for any vulnerabilities that may impact on your website with early warning alerts.
  •   Keyword monitoring  
    Monitoring and reporting of websites keywords.
  •   Link monitoring  
    Monitoring of website links and checks to ensure that they are not broken.
  •   Website firewall:  Advanced
    Advanced Web Application Firewall (WAF) that provides an additional and robust layer of security for your website.
  •  
  • Website reports:  Weekly
    Website report with details of updates and performance monitoring results.
  • Instant email notifications : 
    E-mail notifications for website alerts.
  •   Review & recommendations  
    Review of website reports by Total Websites LTD and recommendations for actions that may need taking based on the report review.
  •   Critical monitoring  
    Total Websites LTD receive direct alerts for critical indicators and will intervene to rectify the problem. (Pre-paid labour required)
  •  
  •   Service Set-up fee:   £55
    Single charge for the set up of the service.
  •   Monthly payment:  £99
    Monthly payment for services.
  •  

Frequently Asked Questions
Website care plans

Total Website’s website care plans are intended for use with new websites that we build, on the popular Open-Source Content Management System, WordPress. Many small and medium sized business choose WordPress as a reliable and cost-effective base for their websites.

If your website is not WordPress based, we can still offer you a website care plan. Complete our care plan application form and we’ll take a look at your website!

If you have a WordPress website that Total Websites did not build we can still offer you a website care plan!

Total Websites LTD will use our website monitoring and backup services on your website inline with your service plan.

You’ll receive early warning alerts of any potential issues which enables you to instruct us to intervene and investigate and repair the websitesite and avoid unnecessary downtime.

As per your chosen service plan we can also review your website reports and can make recommendations for improving website performance.

Note: This is a monitoring service only and does not include the costs of investigating and repairing any issues with your website.

Customers who use our website care plan services typically experience very few problems with their websites.

If your website does develop problems we can fix those for you (Standard rates apply) and get your website back online!

This all depends on your website and the type of problem that it has. Smaller issues can be fixed very quickly, whilst larger problems will naturally take a little longer.

Once we have identified the issue with your website we can usually give you an accurate price for fixing your website.

Overtime websites will naturally become outdated and more vulnerable to problems.

Left unmaintained websites can develop a range of problems that include becoming much more vulnerable to attacks, slowing down or certain features or parts of the website may stop working all together.

We have fixed websites that are years old (that we did not build) for clients who never saw the need to maintain their website. In some of these cases the cost of fixing the website (because of the labour hours) costs much more than it would have cost to use our monthly care plan services. 

Yes, Total Websites LTD don’t have to have built your website for you to benefit from our website care plan services.

Simply complete the application form and we’ll take a look at your site!

Our website care plans cover the technical aspects of your website, that include making sure the website system, code and plugins are up to date that that your website is backed up.

We do not include adding webpage content, or creating new pages as part of our care plan services. We can of course add any new pages, content or complete additional development work that you require.